How it Works

• Step 1: Sign in, take a number and a House Rules page to read over and return.

• Step 2: Take a seat until we call out your number.

Note: If you need any assistance for accessibility, please stay by the front desk to let us know.

• Step 3: Once your number is called return to the front desk to sign in and show us the broken item.

• Step 4: Explain your repair then return to your seat and wait to be called

Note: All our volunteers have different skills, which is why sometimes people who arrive after you may be seen first if they have an item in a different fixing category.

• Step 5: We will escort you to a repairer.

Note: Watch and learn how the repair can be done. Assist as necessary.

• Step 6: Return to the front desk to sign out or receive a number for your next repair if you have one.

Notes:

If the item was electrical, you must ask for a PAT test to be conducted.

We may ask you if we can take a photo of your item with a “Repaired” sign for our social media so we can show others what kinds of repairs we achieved