As of October 2025, we are trialling a new sign in system. Thank you for your patience with us as we work through the finer details.

How it Works​

  • Step 1: Sign in, take a number and a House Rules page to read over and return.
  • Step 2: Take a seat until we call out your number.

Note: If you need any assistance for accessibility, please stay by the front desk to let us know.

  • Step 3: Once your number is called return to the front desk to sign in and show us the broken item.
  • Step 4: Explain your repair then return to your seat and wait to be called

Note: All our volunteers have different skills, which is why sometimes people who arrive after you may be seen first if they have an item in a different fixing category.

  • Step 5: We will escort you to a repairer.

Note: Watch and learn how the repair can be done. Assist as necessary.

  • Step 6: Return to the front desk to sign out or receive a number for your next repair if you have one.

Notes:

If the item was electrical, you must ask for a PAT test to be conducted.

We may ask you if we can take a photo of your item with a “Repaired” sign for our social media so we can show others what kinds of repairs we achieved

What should I bring in with my item?

Please bring with you (all that are applicable):

  • the charger for your device
  • the device for the charger
  • the battery for your power tool/ item
  • the broken plastic part or any screws and parts that fell off
  • spare similar type material if you have, that matches your clothing for a patch. 

What kind of information will I be asked when there?

Examples include:

  • What have you brought in for us today?
  • Whats happened to your item?
  • What happened the last time it worked?
  • What exactly doesn’t work with your item?
  • If you plug it in to the wall plug does anything happen, any lights come one, do the other buttons and functions work?
  • Can you show me each of the holes in these cloths?
  • Have you tried to repair this before?
  • What type of glue did you use for a previous repair?